Solid Steel Logs

Each piece is handcrafted to order. Allow 2–4 weeks for production, followed by 1–2 weeks of curbside LTL freight transit — approximately 3–6 weeks total. A carrier will contact you to schedule your delivery appointment.

Most Nuvō Living pieces are handcrafted to order. You can cancel free within 48 hours of placing your order — any reason, full refund, no fee. We hold every made-to-order piece a full 48 hours before releasing it to the manufacturer, so that window is real. After 48 hours the order is in production and cannot be cancelled, changed, or returned.

Freight delivery & damage claims

Inspect your shipment before signing for delivery. Report any damage, shortage, or wrong item within 5 business days of delivery, with photographs, to support@nuvo-living.com. Freight carriers and our manufacturer close damage claims on a strict 48-hour clock, which is why this window matters.

Manufacturer warranty

Every piece carries the manufacturer's full warranty against defects in materials and workmanship. Freight damage is handled separately under the claim window above — if the carrier damages your order, resolving it is our responsibility, not yours.

Stock items

Non made-to-order items may be returned within 30 days of delivery with prior authorization. A manufacturer restocking fee may apply — typically 15% of the item price, or 40% if the item can no longer be sold as new. Return shipping is the customer's responsibility.

For full details, see our Return & Refund Policy.