Privacy policy

1. Introduction

Nuvo Living LLC is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Nuvo Living LLC.

This Privacy Policy applies to our website, nuvo-living.com, and its associated subdomains. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company: When this policy mentions "Company," "we," "us," or "our," it refers to Nuvo Living LLC, a California limited liability company, responsible for your information under this Privacy Policy.
Device: Any internet-connected device such as a phone, tablet, or computer that can be used to visit nuvo-living.com and use the services.
IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.
Personal Data: Any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Service: Refers to the service provided by Nuvo Living LLC as described on this platform.
Third-Party Service: Refers to advertisers, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Nuvo Living LLC's site, accessible at nuvo-living.com.

3. Information We Collect

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

Personal information collected:

Name
Email address
Phone number
Shipping address
Billing address

Payment card details are processed by Shopify and are not stored on our servers.

4. How We Use the Information We Collect

To process transactions: Fulfilling your order, coordinating freight delivery, and communicating with the manufacturer regarding your specific configuration.
To provide customer service: Responding to inquiries, managing warranty claims, and resolving delivery issues.
To personalize your experience: Helping us respond to your individual needs.
To improve our website: Based on the information and feedback we receive from you.
To send periodic emails: Order updates, shipping notifications, and — where you have opted in — marketing communications.

5. Sharing Your Information

We may share your information with:

Manufacturers and suppliers: Your name, shipping address, and phone number are shared with the manufacturer and freight carrier as necessary to build and deliver your order.
Third-party service providers: Trusted parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Legal requirements: When required by law or in response to valid requests by public authorities.

We do not sell your personal information for money.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the site, remember your preferences, and understand how you interact with our Service. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent.

Full details are in our Cookie Policy.

7. Data Security

Encryption in transit: All sensitive information is transmitted via Secure Socket Layer (SSL) technology.
Payment security: Payment information is encrypted and handled by our payment processor, which is PCI DSS compliant.
Access controls: Information is accessible only by authorized personnel.

While we strive to protect your personal information, no method of transmission over the Internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal, tax, and accounting obligations.

9. Your Rights

Depending on your location, you may have the following rights:

Access: Request copies of your personal information.
Correction: Request that we correct information you believe is inaccurate.
Deletion: Request that we delete your personal information.
Restrict processing: Request that we restrict the processing of your personal information.
Object to processing: Object to our processing of your personal information.
Data portability: Request that we transfer your data to another organization.
Opt out of sharing: Depending on your state, opt out of the sharing of personal information for targeted advertising. See Your Privacy Choices.

To exercise these rights, contact us at support@nuvo-living.com.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, or country.

12. Links to Other Websites

Our Service may contain links to third-party websites that are not owned or controlled by us. We have no control over and assume no responsibility for the content or practices of any third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Service after any modifications indicates your acceptance of the updated policy.

14. Contact Us

Nuvo Living LLC
4083 W Ave L #1012
Lancaster, California 93536
United States

Email: support@nuvo-living.com
Phone: +1 866-688-0882