Warranty

1. Manufacturer's Warranty

All products sold by Nuvō Living are covered by the manufacturer's warranty. Coverage duration and terms vary by product and manufacturer — the specific terms for each piece are listed on its product page, and the governing terms are in the product manual or documentation included with your shipment. If you are unsure about your product's coverage, contact us at support@nuvo-living.com or (866) 688-0882.

Nuvō Living is an authorized dealer. We are not the manufacturer, and warranty coverage is issued by the company that built your product. We facilitate every claim on your behalf and stay involved until it is resolved.

2. Damage in Transit

Freight damage is handled separately from warranty and is time-sensitive.

• Inspect the crate before the driver leaves. Note any visible damage — even to packaging only — on the delivery receipt before signing.
• If you cannot inspect fully, write "subject to inspection" on the receipt.
• Photograph the damage and email us within 2 business days at support@nuvo-living.com.

Freight carriers close damage claims on a strict business-day clock and will deny late claims. When documented this way and reported in time, we arrange replacement or full refund at no cost to you. Full details are in our Return and Refund Policy.

3. Warranty Limitations and Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal use. Coverage is generally excluded for:

• Damage from misuse, overheating, improper installation, unauthorized modification, or improper storage
• Normal wear, weathering, and patina — including intended patina on corten steel and hammered copper finishes
• Environmental damage beyond normal outdoor conditions
• Consumable components and accessories, unless specifically noted
• Labor for installation or maintenance
• Products installed by someone other than a licensed installer, where the manufacturer requires professional installation

Manufacturer warranties generally apply only to the original purchaser and commence from the date of original sale or shipment from the manufacturer. Consult your product documentation for the governing terms, or contact us and we will confirm coverage with the manufacturer.

4. Filing a Warranty Claim

Contact us at support@nuvo-living.com with:

• Your order number or proof of purchase
• A description of the issue, with photographs or video where possible
• The installation date and installer, if applicable

We submit and manage the claim with the manufacturer. Manufacturers typically require a Return Merchandise Authorization (RMA) before any component is sent back, and may request additional documentation. If the claim is approved, the remedy — repair, replacement, or refund — is determined by the manufacturer's warranty terms for that product.

5. Shipping and Labor

Where a manufacturer requires a product or component to be returned for evaluation, we coordinate that process and advise you of any cost before anything ships. Freight responsibility for warranty claims is determined by the manufacturer's terms for that product.

Labor, installation, removal, and reinstallation costs are not covered under standard manufacturer warranties.

6. Warranty Transfers

Most manufacturer warranties are non-transferable and apply only to the original purchaser. If you are purchasing for a client or a property that may change ownership, contact us before ordering and we will confirm the manufacturer's position.

7. Disclaimers and Legal Limitations

• Warranty coverage is provided by the manufacturer according to that manufacturer's terms.
• Manufacturer warranties typically exclude claims for consequential, indirect, and collateral expenses arising from a product defect or warranty recovery.
• To the extent permitted by law, we disclaim liability for incidental or consequential damages arising from product use or inability to use the product.
• Some jurisdictions do not allow the exclusion of incidental or consequential damages, so these exclusions may not apply to you.
• Nothing in this policy limits your statutory rights under applicable law, including California law.

8. Contact Us

Nuvo Living LLC
4083 West Avenue L, #1012
Lancaster, California 93536
United States

Email: support@nuvo-living.com
Phone: (866) 688-0882

We reply to all inquiries within one business day.